Me and the Irritating operator
My internet was down...again, sadly. Maxis's services have been declining recently. The internet connection is not very consistent. Funny thing this never happened in like 3 years. Internet problems aside, that is not what I am pissed about. Not to say angry to the extent I want to kill somebody but more like.....urghhh....I FEEL like killing that person.
So my internet had problem. So what do I do? I called the "Broadband helpline service". I was put through the torture consisting of 10 minutes of advertisements.
10 minutes later...
I finally got through. The operator asked me for my personal details cause, yeah, someone who is not using THEIR service would call THEIR service to ask for some assistance. That is so logical right. I mean if I'm using some other broadband service, why in the world would I like call them to complain about their services. This process took 10 minutes.
Next the operator asked me this exact question.
Do you have a problem with our service?
I was going "What the *************". This is a helpline for goodness sake. I was expecting more of a "What" kind of question. I answered her question nicely but with a "sweat".
I said "I have a problem with my broadband services". You know what she said then???
Please check your modem. Is the lights on? Please check the switch to see of its on.
I was so tempted to say.
Oh!!! You have to turn on the switch??? Really???? I thought you just had to leave it there and the power will come on by itself. No wonder my radio did not work....
But being the ever cool Stanley I just gave that boring "yes" answer. The operator proceeded with a list of questionnaires as if I was sitting for a test kind of thing. That took 15 minutes. Then the operator told me to try again 1/2 an hour later PROMISING that the line would be fine by then.
1 hour later....
I opened Firefox
I saw the loading bar
Still loading....
No DSL connection
Sytem password:
Username:
Password:
I just put the phone down afraid that I was going to say something stupid. Why can't they tell me that three days ago??!!!
I quote the technician who came to repair my system months back:
"Mereka tu bodoh punye. Marah saje. Tahu cakap problem technical saja"
(They're stupid. Just scold them. They only know how to say technical error)
That's what my father did. The last time he had to shout at them to get a technician down to our house.
Final equation
(3)(Commercials) + (3)(calling) + (3)(personal questions) + (3)(Lame questions) + (3)(Questionnaire) + 24 hours waiting + 15 minutes waiting + 30 minutes waiting
Simplyfy...
45 + 15 + 45 + 30 + 45 + 1440 (24 hours) + 15 + 30 = 1665 minutes
27 ++ hours wasted!
Interesting facts:
155,000 people die a day http://ask.yahoo.com/20051128.html
Thats all I have to say. (lolz)
So my internet had problem. So what do I do? I called the "Broadband helpline service". I was put through the torture consisting of 10 minutes of advertisements.
10 minutes later...
I finally got through. The operator asked me for my personal details cause, yeah, someone who is not using THEIR service would call THEIR service to ask for some assistance. That is so logical right. I mean if I'm using some other broadband service, why in the world would I like call them to complain about their services. This process took 10 minutes.
Next the operator asked me this exact question.
Do you have a problem with our service?
I was going "What the *************". This is a helpline for goodness sake. I was expecting more of a "What" kind of question. I answered her question nicely but with a "sweat".
Please check your modem. Is the lights on? Please check the switch to see of its on.
I was so tempted to say.
Oh!!! You have to turn on the switch??? Really???? I thought you just had to leave it there and the power will come on by itself. No wonder my radio did not work....
But being the ever cool Stanley I just gave that boring "yes" answer. The operator proceeded with a list of questionnaires as if I was sitting for a test kind of thing. That took 15 minutes. Then the operator told me to try again 1/2 an hour later PROMISING that the line would be fine by then.
1 hour later....
I opened Firefox
I saw the loading bar
Still loading....
No DSL connection
Sytem password:
Username:
Password:
I was like "whatever" and went to sleep. Next night I tried again, no connection. After 24 hours and no connection!!!! I called again.
Commercials....
Personality quiz.....
Questionnaire.....
The operator asked me to try again in fifteen minutes.
15 minutes later.....
No connection.....
30 minutes later....
No connection.....
I even waited till after dinner but guess what, NO CONNECTION!!!!
So what to do? I called the helpline again.
Commercials....
Personality quiz.....
Questionnaire.....
Guess what now. After all the trouble you know what the operator told me? You know what????
"I am very sorry but our sever have been down for the past few days. Our technicians are sill looking into the problem. You just have to be patient and wait. I understand your frustration. Our services will resume as soon as possible."
Commercials....
Personality quiz.....
Questionnaire.....
The operator asked me to try again in fifteen minutes.
15 minutes later.....
No connection.....
30 minutes later....
No connection.....
I even waited till after dinner but guess what, NO CONNECTION!!!!
So what to do? I called the helpline again.
Commercials....
Personality quiz.....
Questionnaire.....
Guess what now. After all the trouble you know what the operator told me? You know what????
"I am very sorry but our sever have been down for the past few days. Our technicians are sill looking into the problem. You just have to be patient and wait. I understand your frustration. Our services will resume as soon as possible."
I just put the phone down afraid that I was going to say something stupid. Why can't they tell me that three days ago??!!!
I quote the technician who came to repair my system months back:
"Mereka tu bodoh punye. Marah saje. Tahu cakap problem technical saja"
(They're stupid. Just scold them. They only know how to say technical error)
That's what my father did. The last time he had to shout at them to get a technician down to our house.
Final equation
(3)(Commercials) + (3)(calling) + (3)(personal questions) + (3)(Lame questions) + (3)(Questionnaire) + 24 hours waiting + 15 minutes waiting + 30 minutes waiting
Simplyfy...
45 + 15 + 45 + 30 + 45 + 1440 (24 hours) + 15 + 30 = 1665 minutes
27 ++ hours wasted!
Interesting facts:
155,000 people die a day http://ask.yahoo.com/20051128.html
Thats all I have to say. (lolz)
That's awful! It sounds like what happens every time I call Sprint or GoDaddy...
ReplyDeleteCustomer service seems to have big too big of an expense for most companies to maintain.
ReplyDelete--------------------
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LOL...I am sorry but this is funny. I work in a call center but not like this. I do not ask those stupid questions.
ReplyDeleteLive Love Life- Jojo
that's life, and malaysian run company. we just cant escape from the inefficiency of the people in this country. but at least maxis still do good job, once in 3 years is not bad.
ReplyDeleteUgh!! I hate "customer" service. My cable provider decided I didnt pay my bill (which I did, according to my bank), and told me to call a number which costs 34 euro cents per minute. then, after 10 minutes of waiting for something to happen (pressing, 1, 2, star, entering digits, and the like ) they say: please call this other number, we cant help you here.
ReplyDeleteWHY did they tell me to call that number in the first place?
Then spoke to 3 different operators, had to confirm every single detail about my identity 3 times in a row, and then.... well you get the point. its the same everywhere - customer service SUCKS.
yes and they like to keep transfering u to another department, telling u it's the next department's fault...
ReplyDelete